TERMS & CONDITIONS


Villa Sutra Rental Confirmation becomes a binding agreement when you pay your deposit. Sending payment in response to your Villa Sutra Rental Confirmation constitutes your acceptance and agreement to these terms, conditions, limitations and restrictions as printed below.

Renting Villa Sutra
Rentals are subject to availability.

Reservations:

We accept reservations commencing on any day of the week.
All payments will be done via Bank transfer. For further information see booking policy.
All instructions and information about Villa Sutra will be delivered to you by e-mail within 30 days prior to your arrival. Villa Sutra has a maximum number of two guests per room, as discussed and agreed upon during the reservation process. Exceeding this limit will subject your reservation to immediate termination without refund. Prior to booking, all prices are subject to change without notice.
Refunds are not provided due to delayed arrivals.
The minimum age to make reservation is 18 years old.

Booking Policy:
50% deposit upon reservation.
50% 21 days prior to check in.

Refund Policy:
100 % if cancellations are made 45 days or more prior to check in.
50% if cancellations are made 21 - 45 days prior to check in.
No refund if cancellations are made less than 20 days prior to check in.

Check In:
Check in is 2:00 p.m. unless otherwise arranged with the property manager.

Check Out:
Check out is 12:00 a.m. unless otherwise arranged at least 24 hours in advance of departure.

Misuse of the Property:
Villa Sutra reserves the right to interrupt service and evict guests due to noise complaints or any type of property abuse without a refund. Illegal activities will be cause for immediate eviction by local police.

Children:
Free! One child under 2 years stays free of charge in a baby cot.
One older child is charged U$ 25 per night and person in an extra bed. Maximum capacity of extra beds/baby cots in a room is 1. An extra bed or baby cot is upon request and needs to be confirmed by Villa Sutra.


Liability:
Villa Sutra accepts no liability for property loss or damages, nor liability for injury, accidents, delay, or any irregularity. Furthermore, guests are responsible for their villa during occupancy. You must also observe all precautions given by the owners. The property and its contents will be insured. Any act by a tenant that should negate the insured premises and contents that results in loss, damage to the Owner will be the responsibility of the tenant. Tenants are advised to insure their personal possessions prior to occupation.

Maintenance:
Please notify the property manager as soon as possible if a problem relating to the rental property exists. Every effort will be made to rectify any problem in a timely manner. No refund or rate adjustment will be made for malfunction of air conditioners, TV's, appliances, pool or any other malfunction. Repairs will be made as soon as possible after notification.

Refusal of Business:
Past guests who have breached these terms and conditions will be refused future rentals.

Web Site Guarantee:
All rates posted on www.villasutra.com at the time of your reservation made are guaranteed.

Applicable law:
These terms & conditions and any contract to which they apply are governed in all respects by Indonesian law and Indonesian courts only shall have jurisdiction in relation to any claim or dispute arising out of, or connected with them.